Planning a personalised gift or a larger wedding order? These answers explain how ordering works at Etched Essence. For questions about a particular product, contact us before ordering.
How do I personalise an item?
Open the product you want and, where available, enter the names, dates or wording in the personalisation field before adding it to your basket. Some products, such as plain wedding flip-flops, are not personalised. The options shown on each product page take priority.
Can I request a bespoke design?
Yes. We regularly discuss one-off ideas, different wording and coordinated designs. Tell us the item, material, quantity and details you have in mind through our contact page, and we can advise whether it is suitable for engraving.
Can I see a design proof before you engrave it?
You can request a digital proof before engraving where appropriate. Please check all spelling, dates and layout carefully when reviewing your proof. If you have specific requirements, contact us before placing your order.
How long does a personalised order take?
Turnaround depends on the product, the complexity of the design, the quantity and our current workload. The shipping information shown at checkout is a guide. If your order is needed for a wedding, birthday or another fixed date, contact us before ordering so we can discuss your deadline.
Can I order wedding favours or matching gifts in larger quantities?
Yes. Our wedding favours and wedding party gifts include products suitable for group orders. If you need matching wording, several different names or a quantity not covered by a listing, send us your requirements.
Do you offer gifts for businesses, schools or clubs?
We can discuss engraving for awards, branded products, school and club gifts and events. Send us your artwork or idea, intended material, quantities and ideal timescale through the contact page.
What materials can you engrave?
We work with a range of materials including suitable wood, slate, glass, acrylic and metal products. The finish and options vary by product and material, so check the specific listing or ask us about your idea before ordering.
Do you offer collection as well as delivery?
Please select from the delivery or collection choices available at checkout. For unusual, oversized or time-sensitive orders, contact us to discuss what is practical.
What if I have made a mistake in my personalisation?
Contact us as soon as possible with your order number and the correction you need. We will confirm whether a change is still possible; once engraving has begun, it might not be. Always double-check names, dates and spelling before placing your order.
How does your ETCHŌ guestbook work?
ETCHŌ lets guests scan a QR code using their own phone and leave voice recordings and photographs for your wedding or event. Explore the ETCHŌ guestbook for the current package options, or contact us to discuss your event.
Where can I browse your products?
Start with our wedding collection, Christmas range, baby keepsakes, engraved slate or Ulverston gifts. For anything else, we are happy to discuss your idea.