Shipping policy

Last updated: 23 August 2026

Production time

Most standard personalised orders are normally prepared within 5-10 working days after we have received all required information, usable files and any proof approval. Product pages, quotations or messages may state a different production time. Bespoke, bulk, corporate, wedding, seasonal and event orders may require longer.

Delivery charges and services

Available delivery services and charges are displayed at checkout. Delivery time begins after production and is additional to the production period. Carrier delivery estimates are not guaranteed unless an expressly guaranteed service has been purchased and confirmed.

Address accuracy

Check the delivery name, address and postcode carefully. Contact us immediately if an address is wrong. We cannot guarantee amendment after fulfilment begins and may charge reasonable redelivery costs where an incorrect or incomplete address was supplied.

Dispatch and delays

Where tracking is available, details will be sent to the contact information on the order. If a parcel is delayed, allow the carrier’s stated investigation period and contact us so we can help. Seasonal demand, severe weather, carrier disruption and other events outside our control may cause delay.

Damage or missing items

Check the parcel promptly. If an item is damaged, missing or incorrect, contact info@etched-essence.co.uk as soon as reasonably possible with the order number, packaging photographs and product photographs where relevant. Keep all packaging until the issue is resolved. This request for prompt evidence does not reduce your statutory rights.

Local collection

Where local collection is available at checkout, wait until we confirm that the order is ready. Collection is by arrangement from the Barrow-in-Furness area. Bring the order confirmation or another agreed form of identification. Orders must not be collected before a confirmed time.

International delivery

International delivery is offered only where shown at checkout or agreed in writing. Customers must provide customs information and may have to pay import taxes, duties and handling fees. Delivery and customs times vary.